返金ポリシー
返品交換につきましては、商品到着後７日以内にご連絡の上、弊社までご返送ください。
商品到着時に必ず商品をご確認ください。
細心の注意を払って検品しておりますが万が一、不良箇所がございましたらご連絡下さいませ。
下記商品は、送料当社負担で至急交換させていただきます。
・申し込まれた商品と届いた商品が異なっている場合
・損傷している、汚れている商品
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不良品ではない商品で、お客様ご都合での返品、交換をご希望される場合は、商品到着後７日以内に弊社へご連絡後( info@musekailua.com)、返送をお願い致します。
尚、返送は必ず宅配便でお願い致します。メール便での返送はご遠慮願います。
すべての送料はお客様でご負担願います。
ご注文時にかかった手数料（配送に実際にかかった送料・振込手数料等）はご返金出来ませんのでご了承下さい。
＊下記の場合には返品はお受けできませんのでお気をつけ下さい。
・ご使用になられた商品、又はその形跡がある商品
・お洗濯済みの商品
・タバコ、香水等、その他においが付着した商品
・セール商品やアウトレット商品
・お客様のもとで傷、損傷が生じた商品
・お客様のもとで加工、リフォーム等を施された商品
・納品時の商品タグ、ラベルをなくされた商品
・商品到着後７日を超えている商品
・お客様からのご連絡がない場合
・肌に直接触れる商品（ジュエリー類、洋服、下着）
・ビンテージ商品
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We have a 7-day return policy. Please submit any requests for a return within seven days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return request, contact us at info@musekailua.com. If your return request is approved, we’ll send you a return shipping label with instructions on how and where to send your package. Items sent to us without an approved return request are not accepted.
You can always contact us for any return question at info@musekailua.com.
Damages and issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can remedy the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned:
・Products that have been used or products that have clear evidence of usage
・Washed products
・Products with other odors such as tobacco and perfume
・Sale (discounted) products and outlet products
・Products that are damaged by the customer
・Products that have been tailored or otherwise altered by the customer
・Products without the original product tags and labels
・Products that have been delivered for more than 7 days
・Products without an approved return request
・Products that come into direct contact with the skin, such as accessories,clothing,and underwears.
・Vintage products
Unfortunately, we cannot accept returns on sale/discounted items or gift cards.
Exchanges
Only damaged and incorrect products are eligible for exchange requests. To start an exchange request, contact us at info@musekailua.com.
Refunds
We will notify you once we’ve received and inspected your returned products, and inform you if the return is approved for a refund. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
